The next time you receive a notification from the bank saying money has been deducted, but you haven't received any confirmation email or SMS related to your booking, don’t worry. Your money is absolutely safe in the banking system.
The transaction goes in pending when we don’t receive the final confirmation from your bank or payment gateway. These exceptions happen when banking payment gateways are facing some technical outages or load spikes.
In such cases, our systems continue to follow-up with the bank/gateway for the next 24-48 hrs. If within this time period your transaction becomes successful then the tickets are generated and sent to your registered email. In case we don’t get confirmation for transaction success from your bank/gateway within this stipulated time, the transaction fails.
In case money was deducted from your account, your bank could take 7 working days to credit the refund to your account. Since this time is taken by your bank, Townscript has a little capability in expediting it.
Hence, we suggest you to please wait for this duration. You may also contact your bank for any delays.
We hope that we are able to address your concern.
In case your problem is still not resolved, you can write to us at firstname.lastname@example.org.